Refund Policy

Last updated 1 November 2026

What this policy covers

This policy covers printing, signage, production and installation work supplied by HDco — Ideas Media Creative. Your written quote or contract may add specific terms for a particular job; where it does, those terms apply alongside this policy. Nothing here limits rights you have under applicable consumer-protection law.

Cancelling before production

You can cancel in writing before production starts. We will refund what you have paid, less any work already done at your request and any materials we have already ordered specifically for your job. We will tell you the amount before we deduct it.

Cancelling after production starts

Print, signage and built items are made to your specification, so once production has started we cannot simply resell them. If you cancel, you pay for the work completed and materials committed up to that point. We will set this out in writing, with the evidence for the costs, before any further charge.

Custom and made-to-order items

Custom printed materials, fabricated signs, kiosks, fixtures and installation work are made for you and are not returnable for a change of mind once produced. This does not affect your rights if the work is faulty, not as described, or not what you approved.

Faulty, damaged or incorrect work

If something is wrong, contact us as soon as you can and within 14 days of delivery or installation, with photographs and the job reference. We will inspect the problem, either from the photographs or on site, and agree a remedy with you.

Where the fault is ours, we will repair or reprint the affected items, or replace them. If we cannot put it right within a reasonable time, you can ask for a refund of the affected work. We do not ask you to pay for the remedy.

What is not a fault

• Normal variation in colour, texture or finish within trade tolerances, or differences between a screen and the printed result.
• Errors in artwork or copy that you supplied and approved at proof stage.
• Damage after delivery or installation caused by handling, weather, vandalism, site conditions or normal wear.
• Problems caused by information, materials or site access you supplied that was incomplete or incorrect.

How refunds are paid

Approved refunds are paid to the original payment method within 14 days of the agreement, unless we agree another method with you. If a refund relates to only part of an order, only that part is refunded. We will confirm the refund in writing.

How to request a refund or remedy

Email MH.hdco@gmail.com with the subject “Refund request”, and include the job name or invoice number, what is wrong, and photographs if you have them. We will acknowledge your message and tell you what happens next. If you would rather talk it through, call 010 2922 9298.

Your statutory rights

This policy is in addition to your rights under the law that applies to your order. If those rights give you something more, they prevail. If you are a consumer in a country with a statutory cancellation period, that period applies and is not shortened by this policy.